Reservation Policy

 

  • A 50% deposit of the total price is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at kulanrama@gmail.com if you have any questions or require any changes.

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  • Please review our Cancellation Policy below. Securing your reservation with your deposit, means you accept the terms of our Cancellation Policy.

  • The remaining balance is due no less than two weeks prior to your arrival date. Please ensure you confirm your payment with us via email. All payments are made through Bank Transfer and the Account details will be sent to you via email, to secure your booking.

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  • We require a 3 night minimum booking for holiday reservations during the Christmas and New Years holiday period (December 22 – January 5) and a 3 night booking during the Easter holiday period and December 15 - December 21. All other bookings, require a minimum of a 2 night stay.

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  • We recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress. Travel Insurance may pay for unforeseen events that might happen during your stay, it may cover Medical expenses, Evacuation expenses, Trip cancellation costs and so on. Ask your Travel agent, credit card company or you can purchase it yourself through your preferred travel insurance provider.

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  • Every person that stays at Kulanrama needs to supply a copy of their passport and Rp10.000 each , which is approximately $1, to give to the local authorities to register your stay at the Villa.

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  • Any items used from the mini bar or any other charges including massages will be added to you account, and needs to be settled before checkout.

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                                                        Cancellation Policy

 

  • Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

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  • Cancellations made more than 30 days from check-in date will receive a 50% refund of the deposit or prepaid amount or the option of a credit, which is valid for one year from cancellation date.

  •  Cancellations made less than 14 days from the check-in date will forfeit the deposit paid.

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  • All refunds are payable by bank transfer.

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  • We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.

  • Any changes to your reservation must be received no less than 30 days prior to your original arrival date via email, and changes are subject to availability.  If there is no availability, a credit will be issued.  There are no refunds or credits issued for reservation changes within 21 days of the arrival date that reduce the number of nights stayed.

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  • There are no refunds or credits issued for early checkouts.

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  • There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike.  Hurricanes are unpredictable by nature.  Please take out Travel Insurance to protect against these types of unforeseen events.

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  • Kulanrama is not liable for any other costs, evacuation or inconveniences caused by a tropical storm  hurricane or terrorist threats.

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  • All credits issued are valid for one year from the original cancellation date.  A credit can only be used for Kulanrama reservations.  The reservation can be transferred to another person provided we have written authorization from you.

  • Please remember that between Dec 16 and Jan 6, any refunds due to cancellation will forfeit any deposits.

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Liability

 

 

  • Kulanrama  and its employees shall not be liable for any damages caused mentally or physically as a result of, or in connection with:

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  • Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler's responsibility.

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  • Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our  reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes, flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws. 

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  • Absence of travel documents, visas, passports, health certificates where required. Kulanrama is not responsible for advisement of travel and entry requirements. 

  • Loss of items that are not secured in the Villas safe, or for losses incurred when Villas are not locked.